Birmingham Store
"Simply awesome!!! Expert knowledge plus amazing customer service. They continue to exceed my very high expectations"
Harrogate Store
"Great customer service. Personalised and with great advice and flexibility."
Bristol Store
"Thanks for your kindness and help today guys, top customer service! ????"
Chester Store
"Fantastic customer service. We bought a MTB for my 14 year old son and it was set up and tuned for us. We were helped by Charlie, who was knowledgeable, friendly and clearly passionate about biking."
Birmingham Store
"Very helpful and great service selecting the right bike. Danny went above and beyond."
Newbury Store
"Amazing service from Mark."
Harrogate Store
"Amazing guys, helped me with selecting the best bike for me. Really happy with delivery times, kept me updated during the process. Joe is very professional and gave me some good tips about the bike and answered every question i had. Bike feels amazing. 10/10 service."
Birmingham Store
"Absolutely brilliant first class service from start to finish. Top blokes, helped me setup bike and very informative. Don’t rush you and treat you like a valued customer. Very much recommend… from the minute I said I was ready to go the bike was ready to be picked up within a few hours."
Harrogate Store
"Very helpful staff"
Birmingham Store
"Brilliant experience. And fantastic customer service. Made buying my bike and accessories very quick and easy. And communications between ordering and delivering was brilliant and on time."
Chester Store
"The lads in this shop are a credit to specialized so helpful and friendly I've been using it for 5 years and never been let down or had a bad experience they even get youre bike sorted quicker than expected."
Harrogate Store
"Great service every time I have been, and surprisingly good prices when work is needed."
Birmingham Store
"Excellent workshop and superb customer service. Highly recommended."
Harrogate Store
"Picked up a Kenevo today, the guys were very helpfull and knowledgeable, highly reccomended ! Thanks"
Norwich Store
"Last Friday Went there."
Nottingham Store
"I bought an eBike here before it was the Specialized store. I took it in for a service. The staff were friendly. The technician was so careful with his work. My bike was like new when I collected it. The brakes had had their pads changed, it was clean, the software updated and it now runs like a dream! Thanks"
Harrogate Store
"Was looking to purchase a new electric bike in Jan 2024. I reached out to 10+ stores in my search for advice and a good deal. Specialized Harrogate were head and shoulders above them all. Joe was the person I spoke to first and stayed with him for the whole journey. Nothing was too much trouble and gave lots of useful advice and suggestions. Actually I was so impressed by the level of customer service and feeling valued I ended up purchasing 2 Specialized Turbo Levo Alloy Comps (one for my partner, who would have been really miffed if it was just me with the new mountain bike). If you need help, great service and great bikes you won’t go far wrong reaching out to Specialized Harrogate, and he might hate me for saying it, but ask for Joe."
Chelmsford Store
"Efficient friendly and knowledgeable - very helpful with good service. Recommended"
Harrogate Store
"Recently purchased a new bike from them by mail-order. As I live quite literally hundreds of miles away, this was all done by phone and email. Everyone I spoke with was fantastically helpful, courteous and understanding. Nothing was too much of an issue, and no question was left without a concise reply. Would 100% purchase again from the team at this store. Special thanks has to go to both Rob and Crian!"
Harrogate Store
"I bought two ebikes online from this store. The crew at the store patiently answered my many questions before I settled on a couple of bikes, the Turbo Tero X4.0 and the X5.0. They were packaged up and sent up to me in Scotland and were in perfect condition when they arrived. Great customer service throughout, they even price matched the bikes to ones I could see online elsewhere."
Chester Store
"I recently bought a new tarmac and this guys where by far my best experience in customer service. Andy and Jack were fenomenal. Always polite, friendly,patient with all my questions and very very professional. I live in central London and I have very well known bike shops here and if I had to compared them to this most famous shop in London that we all know near to Richmond park. This guys give 20-0. Thank you boys. You are amazing. Hope to deal with you soon again."
Harrogate Store
"After doing my research, it was time to buy the best brand bike in my opinion, having rode emtb bikes for the last 6 years, specialized was my first choice, Bought mine from the harrogate store and the sales and after service have been excellent, if you want that extra feel special service and quality, I very much recommend this store for your next bike, five stars"
Birmingham Store
"Really pleased with my new bike, ordered and delivered within 24 hours! Unfortunately the gear hanger was bent during delivery, but the guys at the Birmingham store sorted out a local replacement, that day. Unbelievably good customer service. I would highly recommend ????"
Harrogate Store
"Don't be intimidated by all the gorgeously expensive hardware. The service team here are unfailingly helpful and courteous - and don't charge crazy amounts to help out mechanical incompetents like me. Great work all and thanks for the friendly response"
Birmingham Store
"I have used the Specialized Concept Store, Erdington on many occasions. The staff - Dan, John, Guy & Phil are excellent! I've had 2 bike fit's by John & have bought numerous accessories from them. Their customer service, knowledge & professionalism is second to none. Well done guys."
Birmingham Store
"Fantastic service from all the guys at the Birmingham Store. Will defo be back!"
Harrogate Store
"An absolutely incredible service by the the best team of knowledgeable professional bike mechanics in this town would wholeheartedly recommend taking your pride and joy here because they will treat it like it’s their own."
Ruislip (London) Store
"I’ve had my eye on a Specialized bike for a while and popped into the Ruislip shop when visiting from Glasgow last year. I was really impressed with the shop and the service and massive thanks to Dima who was brilliant. With his understated knowledge and professionalism I decided to return to London for a bike fit which was a great experience, can’t wait to get out on the road. Thanks!"
Harrogate Store
"My Levo SL booked in today regarding TCU battery & Turbo lack lustre. Very quick turnaround (30mins or so) with new battery & motor recalibrated. Brilliant service & turbo is now back to how it should be. Actually caught me out on rocky climb (it was icy!) lol."
Ruislip (London) Store
"Thank you to Dima for today's bike fit. You are a wealth of knowledge and experience but yet so modest and humble. Also extremely professional and helpful, I just wish I had got the fit done sooner. I immediately felt the difference on the bike and am excited to go on longer rides with comfort now. Thank you again."
Nottingham Store
"Very quick response great staff and best products with the reasonable prices the infrastructure and quality is excellent please visit the store and buy the best once what ever you want"
Norwich Store
"Most likely the best repair shop in Norwich! Callum has time and time again hooked me up with quick repairs, that simply address the issues I face! One of the only places that doesn’t try to trick you in replacing random items to simply up your order value, always honest and happy to help and dish out advice!"
Norwich Store
"I spoke to Csaba over the telephone for advice as I was really struggling to find what I wanted in Scotland. The chap was excellent, really knowledgeable and went the extra mile for me. I got excellent advice about upgrading parts in the future and purchased a Riprock 20 for my young son. The Bike came delivered to my door this afternoon. It’s excellent, just what I was looking for at a very good price and with free delivery. The whole experience has been top notch, I would highly recommend this shop! Well done specialised Norwich and top marks to Csaba. Thanks!"
Bristol Store
"The reception was warming and I look forward to visiting the store on more occasions."
Chester Store
"I have been visiting this store on/off for the past 12 years or so, lusting over one day owning a top end bike. In the meantime I have bought the odd bits and bobs and found the staff to be super friendly and knowledgeable. Even when asking about frames/parts etc they were never pushy but always had the time to explain what everything meant. Fast forward to now I recently finished a custom S-WORKS bike build here, and I have just had my first service. Buying all the parts for my bike I thought was going to be an arduous task. But the staff here totally changed that. They have been superb. From sourcing scarce parts over the COVID/Brexit years to keeping them safe in the warehouse, the whole experience has been fantastic. I would like to make a special mention about Alex who probably talked to me more than his own family during that time, for his patience, product knowledge and help. He's an asset as are the other staff members. Now I have my bike build, I won't be a stranger, I will pop in whenever I'm in the area for a coffee and a chat. Anyone thinking of buying a bike from here, do it. You won't be disappointed. Thanks guys! Keep up the good work ????"
Chester Store
"I have been visiting this store on/off for the past 12 years or so, listing over one day owning a top end bike. In the meantime I have bought the odd bits and bobs and found the staff to be super friendly and knowledgeable. Even when asking about frames/parts etc they were never pushy but always had the time to explain what everything meant. Fast forward to now I recently finished a custom S-WORKS bike build here, and I have just had my first service. Buying all the parts for my bike I thought was going to be an arduous task. But the staff here totally changed that. They have been superb. From sourcing scarce parts over the COVID/Brexit years to keeping them safe in the warehouse, the whole experience has been fantastic. I would like to make a special mention about Alex who probably talked to me more than his own family during that time, for his patience, product knowledge and help. He's an asset as are the other staff members. Now I have my bike build, I won't be a stranger, I will pop in whenever I'm in the area for a coffee and a chat. Anyone thinking of buying a bike from here, do it. You won't be disappointed. Thanks guys! Keep up the good work ????"
Bristol Store
"This was the fourth bike shop I visited to try and find a tubeless repair kit and the only one that actually stocked them. Let me borrow a pump and helped me thread the plug onto the device. Very helpful thank you"
Harrogate Store
"The customer service at Concept Store Harrogate is next level. This is the second bike I’ve bought from here and once again they have looked after me so well. They bend over backwards to help, give the best advice and find you the best deal that’s perfect for you. I won’t use another store for buying or servicing, and that’s something considering I live in Preston! Thanks guys, I’ll be back very soon."
Ruislip (London) Store
"Very knowledgeable around all Bikes great team. Would highly recommend this shop top mechanics also ????????"
Birmingham Store
"Just returned home with my Roubaix fixed by a very helpful, knowledgeable and skilled mechanic (Guy). A simple swap of a shim solved a compatibility issue with the 1.0 and 1.5 future shock system. Huge gratitude to Guy for sorting a problem caused by Certini sending me the wrong shim with my replacement cartridge. Very happy."
Nottingham Store
"Great, friendly people. Thank you for help. Mike."
Chester Store
"I just want to take a few moment to explain how exceptional the quality of service was from the team at Specialized Chester. I took my bike in for some warranty work and to have several updates completed, and from the very first moment I walked in I was made to feel extremely welcome. My specific requests were carefully adhered to and as promised the work was completed swiftly and efficiently. I was also impressed with the workshop manager David Wingrove, whom not only completed the work on my bike in full to an extremely high standard, but kept me fully updated throughout. I cannot recommend him enough if you require any form of maintenance on your Specialized bike. It was well worth the 80 mile round trip to receive service of this calibre. Thank you to the team at Specialized Chester once again and see you in the near future for a service. Marc."
Newbury Store
"A fantastic bunch of people who could not have been more helpful. One of the best buying experiences ever. The bike fit was professional and comprehensive. A great product for sure but its the team that makes the experience fantastic."
Newbury Store
"A fantastic bunch of people who could not have been more helpful. One of the best buying experiences ever."
Harrogate Store
"Excellent service from Felix today as he talked through all the bike features & help regarding helmets. So knowledgeable & clear. Every time we’ve been in this store we have been impressed by the helpfulness of staff."
Chester Store
"Great service great staff"
Nottingham Store
"I took possession of a Ribble CGR bike. Unfortunately, the DI2 firmware on the levers had not been updated prior to delivery. Ribble advised that I ask a local shop to update it and that they would reimburse £30 towards the cost. After trying several ‘local’ bike shops I contacted Specialized in Nottingham. They said that they could do it and to just drop by as there was a 2 week wait in the service department. I cycled over the next day. Matt connected up the interface and updated the software. It was all done in minutes. Matt and the whole team were fantastic. As it only took a few minutes, there was no charge. I explained that I could get it refunded but they waived any charge. I whole heartedly recommend Matt and the team. My bike will be going back there when it is time for it’s first service. Thank you chaps. First class service."
Nottingham Store
"Brilliant service from Alfie and the team. Exceptional service this morning and every time I visit. The best bike shop in Nottingham."
Birmingham Store
"The chap that served us was very knowledgeable and helpful. We bought a few items and are thinking about which bike to go for. With his advice we have decided. Hopefully they will still have it tomorrow."
Harrogate Store
"Great service from Felix, purchased Turbo Levo 3rd gen Comp carbon fantastic bike in every way & the attention to detail in the service from Felix was first class !!! Can't recommend highly enough."
Ruislip (London) Store
"Really nice sales rep helped me a lot with what I was looking for"
Bristol Store
"If you want a brand new bike and the best expert cycling advice in Bristol, this is the place to go! I did the cycle to work scheme and Andre and the staff at Bristol Specialized store were super friendly, helpful and gave me really good advice on different bikes and accessories. They have alot of knowledge and experience and it helped me make the right decisions when choosing a new bike and buying accessories. They would spend time with me to go through the different products and made me feel like a valued customer. Would 100% recommended this store if you are looking for a new bike. Thanks for all your help!"
Harrogate Store
"Very knowledgeable guy, was looking for an upgrade to my ebike, certainly new his stuff"
Norwich Store
"Absolutely excellent service by Callum and the team at Specialized Norwich - 2 bikes ordered at 10am, and shipped on a next day delivery by 3pm…! Brilliant"
Harrogate Store
"Always friendly service. Went out of their way to give me some technical help, even knowing they didn't have the part in stock to sell me from the beginning. Cheers."
Nottingham Store
"Awesome couple of hours learning about Bike Fit with Phil. Really engaged in what I wanted to get from the time and worked with me to achieve the results I wanted. Phil is an expert in his field and really passionate about what he does. Truly amazing the areas he highlighted that I’d overlooked before, the comfort I’ll get whilst riding will make this a priceless experience. Thanks Phil!"
Harrogate Store
"I have just purchased my new S Works SL7, great service from Felix at the store. I am fussy customer and required customization to my bike. All taken care with good customer service and great product knowledge. Thanks to Felix and all the team at Harrogate."
Harrogate Store
"My husband went to see what size bike was right for him and ended up buying one! Felix was very helpful and informative. E-bike Levo Turbo Alloy came home today. Grins from ear to ear. Will have to save up for one for me now! Would highly recommend."
Birmingham Store
"They were extremely helpful and called me back to squeeze me in when I needed a repair. Could not rate them more highly. I really appreciated it."
Ruislip (London) Store
"Absolutely top service. Extremely knowledgeable, and great workmanship. Can't praise enough."
Ruislip (London) Store
"Had my bike fit done with Dima at Specialized Ruislip Outstanding service and competence. Thanks"
Harrogate Store
"I dealt with both the front of house and workshop. Both are very trustworthy and evidently reliable..Daniel represents the mechanical team with excellent attention to detail and outstanding customer service. Our group traveled from Cornwall and this shop saved our trip from failure by sourcing a part which had a specification that was pretty difficult to work out … I would recommend this outfit as a got to choice especially if you value a detailed knowledge of your bicycle. Thanks all Gareth Hudson LLB"
Harrogate Store
"Arrived today with various issues on a Scott bike. Max and his colleagues were fabulous. Could not do enough. I will definitely only come here in the future. Brilliant."
Plymouth Store
"Helpful, friendly staff. Awesome selection of bikes. It is now eight years later and I have taken my bike on three fairly tough tours, on tracks, over rocks and stones and down steep hills at high speed with a tonne of bags on. And bombed it around Montpellier in France for a couple of years. I have never enjoyed a bicycle as much (AWOL, 2015 adventure gravel bike) and I never stopped marveling at how good the quality and tuning was... I have only had to replace brake pads and the handlebar grip. Maybe soon I will get a full on service just to bring it back up to its beautiful original smoothness. As much as anything I recommend the customer experience. Helpful non pushy staff who helped ME find the right bike. I guess they still let people try a few bikes and will help with the frame size, positioning the saddle correctly to ensure you're comfortable. I knew when I tried the right bike that it was the one for me. And because of that I ride it a lot and care for it. Definitely wait until you find a bike you bond with before spending a tonne of money. But I think these guys can help with that. Good luck!"
Birmingham Store
"I would like to give a big thank you Danny and the rest of the crew at Certini Birmingham for helping with my purchase of a very nice new bike, plus getting it ready to ready to take home in quick time. I highly recommend this store and I wouldn't hesitate to use it again A++++++++++++++++++"
Bristol Store
"Excellent bikes and excellent customer service ????????"
Nottingham Store
"All the staff could not be more helpful and made me feel welcome. serviced my bike and diagnosed a fault explained exactly what they were doing and gave me some great advice I can't recommend these guys enough thank you."
Chelmsford Store
"Had my Trek road bike serviced here recently and the service was exceptional. The mechanic knows exactly what he’s doing and went above and beyond to make sure my bike was good as new. A* from me ????"
Nottingham Store
"Excellent service and communication. Swat tool for head tube. Unavailable anywhere but the store went out of there way to get me one for a present. Recommended"
Nottingham Store
"Booked in with Phil Craddock at the Nottingham store for a bike-fit because I was experiencing numb toes, tingling hands and IT Band niggles. I had tried an online bike-fit and another local bike-fit with no positive results. I had a 100 miler coming up and needed a miracle 1 week before the ride. Well, Phil provided that miracle. I rode the 100 miler 2 weeks later, no numb feet/hands & no IT Band pain. Can't recommend Phil enough. Friendly, down to earth & highly knowledgeable & interesting."
Birmingham Store
"Just picked up my new Specialized Roubaix Sport, great bike and great service. Rob - the owner - was really helpful and able to help give some excellent advice and answered all my questions. A great store loads of kit and bikes - worth a visit!!!"
Chelmsford Store
"I went to get my sit bones measured for a new saddle. Harry was extremely helpful and very professional. The machine used only took a few minutes and was much more accurate than me attempting to do this at home. Thanks to Harry I now have a new very comfortable saddle with a very kind gesture of 10% off too. I highly recommend this store and will be returning for future purchases."
Nottingham Store
"Booked in with Phil Craddock at the Nottingham store for a bike-fit because I was experiencing numb toes, tingling hands and IT Band niggles. I had tried an online bike-fit and another local bike-fit with no positive results. I had a 100 miler coming up and needed a miracle 2 weeks before the ride. Well, Phil provided that miracle. I rode the 100 miler 2 weeks later, no numb feet/hands & no IT Band pain. Can't recommend Phil enough. Friendly, down to earth & highly knowledgeable & interesting."
Bristol Store
"I made an online purchase of consumables and was contacted by the very helpful and lovely Elle who advised on a very small quality issue prior to dispatching and confirmed I was still happy to receive. Costs were kindly adjusted and items arrived in a few days, with a personal note wishing me luck for my next event. Great service, Great company, Great comms, Great Staff. Will buy from again. Thanks"
Harrogate Store
"Highly recommend this store, the lads are super professional and give you the service you would expect from a brand like specialized, Crian spent over 2 hours with me making sure I was happy before I left with my bike, I Would highly Recommend the harrogate store it’s by far the best bike shop I’ve visited."
Birmingham Store
"Super helpful team. Danny gave a lot of time to explain everything, sharing his enthusiasm and knowledge to help me make that important new bike purchase."
Birmingham Store
"Great store, great bikes…. Danny really made my new bike day experience picking up my Sworks Tarmac SL8 special…. Thanks guys"
Nottingham Store
"After experiencing some issues with my Specialized mountain bike. Called up customer services, puy me in touch with these guys. Had me back on my bike within the same day. Safe to say, I'll be upgrading my bike with these guys in the future. My experience with specialized is second to none, this is my first time with a specialized bike and I'm very happy with the team here and they are a credit to the brand. Well done Thank you guys for being there! Jordan."
Chester Store
"This is a great shop. I picked my new Levo up from the store a few weeks ago and Andy was really helpful setting the bike up for me and talking through all the finer points. All the guys in the shop were really knowledgeable and helpful….and the bike is amazing. Would highly recommend, Thanks."
Harrogate Store
"Fantastic service, know their stuff, great value. I had my gravel bike serviced and would definitely come to buy as after service is so good. X"
Birmingham Store
"Bought a Specialized Creo SL COM TURBO from the Birmingham concept store . Excellent service from Danny from ordering the bike to collection . 100% customer satisfaction."
Nottingham Store
"After owning my time trial / triathlon bike for over 10 years and racing several half and full distance tri’s I was never quite comfortable with my TT position and looking at race photos I wasn’t as aero as many, despite putting myself in what I classed as an uncomfortable aero position. Anyway, a friend of mine recommended Phil Craddock ant Retul/Specialised Nottingham, and honestly it was the best money I’ve ever spent. The fitting process was so so thorough, Phil is so knowledgable and has so much experience, he spent hours tweaking my position, involving footbeds and cleats. The result was that I knocked 30mins off my Ironman bike split last weekend and finished with a PB. But beyond that, I’m in a comfortable aero position and one that when I get off the bike to run I have no lower back stiffness at all. The service is unbelievably good. A lovely chap too, I wouldn’t hesitate to recommend. I will be back with my road bike soon. Many thanks!!!!"
Harrogate Store
"Rob was very helpful and informative"
Harrogate Store
"I called in advance, and immediately on the phone Max was extremely kind. Then I drove to the store, and he was outstanding in explaining all the options and differences between the different models and suspension systems. I ended up buying an electric bike and I’m really happy with the service. On top of that, they have amazing coffee!"
Chelmsford Store
"Best bike store in the world Customer services is outstanding"
Birmingham Store
"Comprehensive and insightful my thanks to John????"
Nottingham Store
"Excellent service. Fair price. Today they fixed my son's bike in seconds. Thanks!"
Ruislip (London) Store
"The whole bunch are friendly and welcoming. I popped in with a non Specialised bike and was expecting some "less welcoming" attitude, but the contrary. I have tried different bike fitters in the past, but didn't really click with any of them. With Dima was different, very knowledgeable and practical. He explains everything very well. I think I found my bike fitter!"
Birmingham Store
"Specialized Concept at Fort Dunlop is a special place. I try to support the independents as much as possible but then if you are after a specific bike and availability is difficult then you have to turn to the bigger chains. Certini who own Specialized at Fort Dunlop is probably one of the best experiences I have had when purchasing a bike. Danny who looked after me from start to finish (called him numerous times for questions and always gave me the time and expertise) was amazing. On day of picking up the bike I had booked a fitting, which I highly recommend and is a must in my opinion. Jon, took time to explain the fit and what the process was, the outcome was different to what I was expecting but that was a good thing. They listen to you and the whole experience make you feel special and gives you the confidence that you are going away with the right product. Well done Fort Dunlop, highly recommend and no doubt be telling all my friends about my experience!"
Nottingham Store
"Paul was very helpful getting my tubeless wheels sorted after buying some sealant. 100% recommend."
Newbury Store
"I can't rate them high enough - thank you team! From booking the service, dropping the bike in, through to collection - great experience. A happy team, knowledgeable, good humour, I'm really grateful. No doubt I'll be back soon for a lid to protect my bonce ????. Thanks Specialized Newbury!"
Norwich Store
"Great experience in the store & workshop. Friendly, knowledgable and approachable staff, nothing was too much trouble. Will be back :)"
Norwich Store
"The service given in all regards to me today was exemplary. l will definitely be using this store again for all of my cycling service needs."
Chester Store
"We drove to the bike shop with our "fully packed" racing bikes. We asked for a cleaning option for our dirty bikes. Wow, what happened next was awesome: we were allowed into the backyard and there our bikes were cleaned like crazy - all for FREE! Just awesome! Thank you for this great service!"
Ruislip (London) Store
"I dealt with Ian in the Specialised shop Ruislip. This man is just the best. The service received is fantastic. This man is hugely knowledgeable and is so get up and go. No messing around just sorts your issues and gets on with it. I can't recommend this man enough. Service received of this standard is rare these days. Others could learn a lot from this man. Brilliant stuff XXX Ian XXX"
Norwich Store
"This was my first visit to the Specialized Concept Store, and I can honestly say that it will not be my last! Callum & Chris, who are both professional and knowledgeable, arranged a quick repair to my bike, which my usual local bike store was unable to do. I genuinely thank you for your help today and look forward to seeing you again in the not-too-distant future. You both are genuinely a credit to your company!"
Norwich Store
"I recently bought a Specialised Sirrus X4 from another retailer - the frame size and colour I wanted were not in stock in the Norwich store - and Specialised head office didn't have access to one, nor knew when they may get any more). I managed to find my bike elsewhere, new, and had it sent to my home, after first checking with the Specialised store in Norwich that they would be happy to put it together for me - they were. When I took it to Norwich for the build there were some minor issues with blemishes and the accessories were not present. I contacted my retailer who posted on the missing parts speedily, and the guys in Norwich built my bike for me. I cannot recommend the Norwich store highly enough. From the moment I first walked in the store I have been treated with courtesy, never rushed and I was highly impressed with their knowledge, experience and advice. I would be delighted to buy from them again. Special thanks to Chris and, especially, Csaba, for all your help and support."
Chester Store
"Absolutely brilliant service from Charlie at the Chester Specialized store this afternoon! Went above and beyond and cleaned and lubed my chain and cassette as well as adjusting my brakes - would highly recommend this store for any bike maintenance, service or repairs - great job and many thanks! ????????????????????????"
Bristol Store
"Spoke with Sam who was really helpful with discussing how to improve my bike for trails. Wouldn't recommend speaking to any other members of staff as in they lack enthusiasm and they're customer service skills are poor."
Chelmsford Store
"The staff in Chelmsford branch are always helpful, professional, knowledgeable, kind, polite and don't hurry you when discussing a new steed or just general enquiries. Luke, Ian and Harry make you feel welcome and always willing to answers questions on the phone and email. Yesterday as arranged the same morning by email I returned one of our new bikes to the Colchester store. After 10 miles cycling a grinding sound coming from the chain. ( it was the rear hub) On walking in to the store my wife and I weren't greeted by any of the three men. There were not any other customers in the shop. I have received more of a welcome walking into a greasy spoon cafe. After being told that we'd have to wait for an hour ( it was arranged that we would take it in any time that day). Nick said he would do us a favour and find a fitter who looked at the problem and we were told the bike would have to go back to manufacturers to be repaired. We looked in silence at our new bike. We weren't offered an apology, a new bike or a refund! On visiting Chelmsford this morning after a phone call, Harry sorted the problem out immediately and offered us a new bike to replace the faulty one. We felt very welcome in the store. Why didn't Colchester offer such assistance and make us feel at ease, even happy with the experience of buying two lovely new ebikes!? It is baffling and sad."
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