QEEQ CAR RENTAL REVIEWS

Wait at counter was ages

Très bonne voiture, 17000 km au compteur.

They wouldn’t accept my credit card because it doesn’t have my name engraved on it, this is a security measure of banks in my country even though I did show the app where the card do has my name they would accept it, I ended up paying a fee as high as the rental for underage driving (24 years old) because only 1 person in our group had a credit card with their name engraved and she was underage (24 yo) When returning the car the staff on the counter (a different person from the one at the pick up) told us it was indeed possible to accept a credit card with out the name engraved on it, it was only necessary to show the app where the name was visible in the card and the driver license. I spent $200 dollars additional to my rental ($350) just because the staff chose to not accept my credit card and my bank app with my made, I’m not underage (26 yo).

They charged me 2 days before my arrival automatically, then the person in the counter at the pick up (dollar.) told me to never pay via the app because if there’s any issue (not accepting credit card, etc) I would’ve lost my money. It’s hard to understand what’s right and what’s not. QEEQ called me and told me that if I didn’t pay before hand they would cancel my reservation but the staff in the counter at dollar. told that’s not true?

return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.

your pick up instruction was clearly wrongly written in the voucher as there is not shuttle bus from Goldcar to pick us up. We simply need to go to the Goldcar stand ourselves. Finding Goldcar stand is not difficult if not mislead by the Qeeq Voucher

Todo bien.

Bien, en general.

Charged for things I did not ask for

The desk staff on pick up were really, really bad, and ripped us off. I had all of my documents, and my bank card said ‘MR J LENTON’, this is exactly how the bank issued it and I have no control over that. The staff refused to take my deposit based on that, and wouldn’t explain why, just said company policy. However, they then said they would accept it if I bought their extra insurance for €177 euros. Even though I already had the additional AXA insurance. I asked why having their insurance only made a difference many times and they wouldn’t give an answer, until finally they said ‘the car will then fully be covered, otherwise you’re liable for €1600. I said fine, take a €1600 deposit so then the car is fully covered. They refused. Again no reason, just ‘company policy’. So I solved their problem and they refused it. They continued to say they’d only accept my card if I got their extra insurance. So they have said it’s company policy to absolutely not accept that card. But then they were willing to bend the rules as soon as I gave them €177 for the extra insurance. It’s pure greed, and they held the car at ransom from me to get an upsell. I had to pay it, because I was not getting a car otherwise. So once I paid they let me use the card and put a hold on it, which is the very thing they said their company policy didn’t allow. I believe their practice is highly unethical, immoral, and illegal. I will never use them, nor Qeeq again.

Good experience, dealt with in a professional way.

Great as a booking platform everything very clear and at a good price

we got really good deal, since it was out of season. The car was not in a great shape, but If was really good deal so I could not complain.

Everything was fine

El coche en perfectas condiciones. Solamente en el counter de Budget me querían vender todos los seguros nuevamente. No respetaron el contrato con QEEQ. Eso fue un desastre. Por eso no uso normalmente Budget.

El coustemer service de QEEQ impecable. Siempre responden cuando les escribo y también reaccionan cuando los necesito. Vielen Dank

They didn’t take clear car photos and set me in trap to at a wind screen chip but it was present when we received the car. They charged me $1000 deposit and didn’t refund it to me yet after I show them the clear pics when we received the car. I am still wait for deposit refund. Very Frustrating.

They’re really good , just waiting for the security deposit refund to say everything was amazing and exceptional

Good

Good

El agente que atendió muy amable

Centauro staff at Bilbao Airport was ace! They were friendly and accommodating. Appreciation to the staff who helped us change the setting on the car to English. Super friendly and funny!

차럥 상태가 좋았다. 카운터 직원이 친절했다

No ofrecieron mejora

Excelente todo con QEEQ

Apex staff were lovely and helpful and the car was great!

Staff were helpful over the phone with a query

Car was great apart from the rear windows not coming all the way up. Common on convertibles that are not maintained. Pick up process took nearly 2.5 hours. Ridiculous bad service

No issues

Car was upgraded to hi end SUV. Brand new ready fully fuelled and ready to go. Was fully covered with insurance.

Couldn't be happier. The whole experience was great. Had a very nice free upgrade thanks to diamond membership. Will use whenever I rent a car.