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Brands
Acuvue
Air Optix
Alcon
Dailies
Bausch + Lomb
FreshLook
CooperVision
feliamo
N's COLLECTION
Lilmoon
MOLAK
View All Contacts
Lens Type
Daily Contact Lenses
Weekly Contact Lenses
Monthly Contact Lenses
Colour Contact Lenses
Toric Contact Lenses
View All Contacts
Sale
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FAQ
Frequently Asked Questions
About Your Password
What if I forgot my password?
Shipping & Delivery
Can I check the status of my order or delivery?
What if I am away when the order arrives?
Can I specify a date for delivery?
Do you offer any special delivery options?
Can I send my order to a location other than Canada?
What if the package has been returned to perfectlens due to an error in my address?
What if I receive multiple orders in one parcel?
Shipping Charges
How much is the shipping charge?
Changing Orders
May I buy several types of lenses in one order?
How will I know if my order was placed properly?
What if I don’t receive a confirmation email?
What if I made a mistake on my order?
What if I cannot process my Credit Card payments.
What is your exchange or returns policy?
Can I make changes to my Toric/Astigmatism lens order?
Coloured Lenses
Can I exchange contact lenses because the lens I purchased does not match the image on the website?
Can I wear coloured contact lenses if I have 20/20 vision?
Important Lens Information
Where can I find my contact lens information?
Are BC and PWR different depending on the lens manufacturer?
Is it possible to use contact lenses if the DIA is different from my lens data?
What if I can’t find my lens type in your products?
What if an item is out of stock?
Prescriptions
Do I need a prescription to place an order?
How do I know the details of my prescription if I do not have a paper copy with me?
Eye Examinations
Do I need to have my eyes examined before purchasing contact lenses?
Do I need to have my eyes examined periodically?
Can I wear contact lenses continuously?
General
What if I receive contact lenses that are different from what I have ordered?
How can I cancel my order?
If I return my lenses for changing the lens data, how long will it take to receive the new ones?
What if I find a defective lens?
I can not proceed with my order. Is my browser setting correct?
Coupon / Discount
What are coupons / discount codes?
Do coupons / discount expire or become invalid?
Where can I find coupon / discount codes?
How can I redeem coupon / discount codes?
Insurance
Can you do direct billing with my insurance company?
Will I be able to submit my purchase to my insurance for reimbursement?
Can I get your company information for my insurance claim?
Can I get my invoice for insurance purposes?
Other
What kind of solution should I use?
Can I update the information in my profile?
Do you issue a receipt? What information does it contain?
What if my contact lenses are frozen?
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