Warranty Info

Product Warranty Time Frame

Products Excluded Warranty:

TERMS OF SALE

Tenergy Power, its parent company, or any subsidiary, will not be held liable for any special, consequential, incidental, or any other damage to the product or resulting of the product. This includes, but is not limited to, damage, loss of profits, loss of effectiveness, loss of use, or ANY consequence regarding third party buyers. All purchases from Tenergy Power require an agreement to all terms listed here and include all conditions and return policies.

During the warranty period if the product is faulty, Tenergy will replace the entirety of the product or send replacement parts (as applicable to ensure a working product). Products within the warranty period covers any quality issues except for cases where the product has been misused, modified, abused or neglected, and or in cases of natural disasters.

 
For battery packs:
Tenergy covers under warranty based on the listed specifications:

• Nominal voltage
• Capacity*
• Continuous discharge current
• Over Current Cutoff / In-rush current (applies to Li-ion/Li-Po packs with PCB)

Incompatibility in a device is not considered a defect and not covered under warranty.
*Capacity is based on the performance of 300 cycles or less and operates above 80% of capacity.


Improper usage not covered under warranty:

• Incorrect installation of connectors (causing shorting)

• Incompatible charger:
  wrong chemistry and wrong voltage
  using charge rates much higher than the packs rating

• Improper maintenance:
  long term storage (in high heat, humid environments, extreme cold)
  Leaving batteries attached to devices unused for long periods (whereby over-discharging the battery)